Terms & Conditions:

 

Welcome to SuperPow (“we”, “us” or “our”). By accessing or using our website at www.superpow.co.uk (“Site”) and purchasing our products or subscribing to our membership plans, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our Site.

 

1. Acceptance of Terms

 

By using the Site, creating an account, purchasing products, or subscribing to membership services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other guidelines or policies referenced herein.

 

2. Membership Subscription Packages

 

We offer subscription-based services (referred to as "Memberships") which provide access to exclusive content, discounts, or products. When you subscribe to a Membership, you agree to the following terms:

 

Subscription Plans and Fees: Memberships are offered in various tiers and durations (e.g., 4-weekly; 12-weekly). The applicable fees are listed on the Site and are subject to change with notice.

 

Payment Terms: You authorise us to charge your payment method based on your selected subscription plan. Payments are due in full and in advance of any membership. Memberships will be only automatically renewed and automatically billed on a recurring basis if this option is selected by you.

 

Cancellation: You can cancel your membership at any time before the next billing cycle. Cancellations must be done through your account settings or by contacting our customer service team. Membership benefits will continue until the end of the current billing period.

 

Refunds: Membership fees are non-refundable, except as required by law or as outlined in our Refund Policy. If you cancel during a billing cycle, you will not receive a refund for any remaining days of the current period.

 

Renewal: Memberships do not automatically renew unless automatically renewal is selected at purchase or before the renewal date. You will be notified in advance of any upcoming renewal.

 

3. Individual Product Purchases

 

In addition to membership subscriptions, we sell individual products through our Site. By purchasing products, you agree to the following:

 

Pricing and Availability: All product prices are listed on the Site and may be updated from time to time. We strive for accuracy but may not be liable for pricing errors, availability issues, or incorrect product descriptions.

 

Order Confirmation: After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order. We reserve the right to cancel or modify orders at our discretion.

 

Shipping and Delivery: Shipping fees, delivery times, and policies are outlined in our Shipping Policy. Delivery dates are estimates and we are not responsible for delays beyond our control.

 

Returns and Refunds: Our Return and Refund Policy applies to all individual product purchases. Products may be returned within 3 days of receipt, provided they are unopened, unused and in original condition.

 

4. Account Registration

 

To make purchases or access certain features of the Site, you may be required to create an account. You agree to:

Provide accurate, complete, and current information when registering or updating your account.

Keep your account login details confidential and notify us immediately if you suspect any unauthorised access to your account.

 

5. Payment Methods

 

We accept various payment methods as listed on our checkout page. You agree to provide accurate payment details and authorise us to charge your chosen payment method for your purchases.

 

6. Intellectual Property

 

All content on the Site, including but not limited to text, graphics, logos, images, software, and videos, is the property of SuperPow or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or distribute any content without prior written consent from us.

 

7. Prohibited Use

 

You agree not to use the Site for any unlawful or prohibited purpose, including but not limited to:

 

Violating any applicable laws or regulations.

Engaging in fraudulent activities.

Using malicious software or attempting to hack or disrupt the Site.

 

8. Limitation of Liability

 

We are not liable for any damages, losses, or expenses arising from the use of the Site, including but not limited to loss of profits, data, or goodwill. Our liability is limited to the maximum extent permitted by law.

 

9. Privacy and Data Protection

 

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.

 

10. Modifications to Terms

 

We may modify these Terms and Conditions at any time. Continued use of the Site after changes have been made constitutes your acceptance of the revised terms.

 

11. Termination

 

We reserve the right to suspend or terminate your account or access to the Site at our discretion, with or without cause, if we believe you have violated these Terms.

 

12. Governing Law

 

These Terms and Conditions are governed by the laws of the United Kingdon without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in England and Wales.

 

13. Dispute Resolution

 

If a dispute arises, we encourage you to contact us first to resolve the matter informally.

 

14. Severability

 

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

15. Contact Information

 

For any questions or concerns regarding these Terms and Conditions, please contact us at:

 

SuperPow
020 3935 4910
info@superpow.co.uk

 

Shipping Policy

 

Thank you for shopping with SuperPow. We strive to deliver your orders as quickly and efficiently as possible. By purchasing from our website at www.superpow.co.uk, you agree to the following shipping terms.

 

1. Shipping Methods

 

We are able to offer a variety of shipping methods to meet your needs, including standard shipping, expedited shipping, and express delivery.

 

Our standard product prices for standard domestic shipping may be inclusive of shipping fess.

 

We can not guarantee standard shipping rates for outlying domestic delivery areas.

 

The available shipping options will be displayed at checkout based on your delivery address.

 

Should a shipping option become unavailable after checkout we will do our best to accommodate your order, or provide alternative options, or provide a refund.

 

2. Shipping Costs

 

Shipping costs are calculated based on the delivery method, order size, weight, and destination. Shipping fees will be clearly outlined during the checkout process before you confirm your order.

 

Domestic Shipping: For orders within the United Kingdom, shipping rates start at £0, depending on the size, weight, and delivery location of your order.

 

International Shipping: We also offer international shipping to select countries. International shipping fees will be calculated at checkout or manually based on the destination and weight of your order.

 

3. Processing Time

 

Once your order is placed, we aim to process and ship it within 5 business days. Processing time includes but is not limited to order verification, batch allocation, production, packaging, and shipping.

 

Orders are typically processed on weekdays (Monday to Friday, excluding public holidays).

 

Orders placed on weekends or holidays will be processed the following business day.

 

Please note that certain items, such as custom or made-to-order products, may have a longer processing time, which may be indicated on the product page or at checkout.

 

4. Delivery Times

 

Delivery times depend on processing time, the shipping method you select (when available) and the destination of your order. Estimated delivery times may be provided at checkout. Please note these are estimates and are not guaranteed.

 

Express Shipping: Typically [1–2] business days for domestic orders.

Expedited Shipping: Typically [1] business days for domestic orders.

 

For international orders, delivery times may vary based on the destination country, customs processing, and the shipping carrier.

 

5. Order Tracking

 

Once your order has shipped, we are able to provide tracking information. You can track your shipment through the carrier’s website.

 

6. Shipping Restrictions

 

We do not ship to the following locations:

 

International: Afghanistan, Iran, North Korea, Russia, Sudan, Syria.

 

Some products may have restrictions on international shipping due to import/export regulations, and we reserve the right to limit shipments to certain countries.

 

7. Customs and Duties (International Orders)

 

For international shipments, customs duties and taxes may be applied by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office to estimate any potential charges prior to placing your order.

 

Customs Declaration: We will declare the actual value of the items purchased on the customs form. We will not mark any shipments as "gifts" to avoid customs duties.

 

8. Order Issues and Delays

 

While we make every effort to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control, such as weather, customs processing, or carrier issues. If your order has not arrived within the expected time frame, please contact us at info@superpow.co.uk for assistance.

 

9. Missing or Damaged Items

 

If your order arrives with missing or damaged items, please contact us immediately at info@superpow.co.uk within 3 days of receiving your order. Please provide the following information:

 

• Your order number

• Description of the damage or missing item(s)

• Photos of the damage (if applicable)

 

We will work with you to resolve the issue, which may include sending a replacement or issuing a refund, depending on the circumstances.

 

10. Incorrect Shipping Address

 

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or lost shipments caused by incorrect or incomplete shipping addresses. If you notice an error with your address after placing your order, please contact us immediately at info@superpow.co.uk to update your details.

 

11. PO Box and APO/FPO Addresses

 

We do ship to PO Box addresses and military APO/FPO addresses. However, please note that these orders may be subject to additional shipping time.

 

12. Returns and Exchanges

 

Our Return and Refund Policy outlines the process for returning or exchanging products. Shipping costs for returned items are the responsibility of the customer unless the item is defective or the return is due to an error on our part.

 

13. Lost or Undeliverable Packages

 

Once a package leaves our warehouse, we are no longer responsible for delivery. However, if a package is returned to us due to an incorrect address, unclaimed delivery, or failure to pick up from a carrier location, we will contact you to resolve the issue. Additional shipping fees may apply for re-shipping the package.

 

Contact Us

 

If you have any questions regarding our shipping policy or need further assistance, please contact our customer support team at:

 

SuperPow
020 3935 4910
info@superpow.co.uk

 

Return and Refund Policy

 

1. Return and Refund Policy for Individual Products

 

Eligibility for Returns:

 

You may return an item within 14 days of receipt for a full refund or exchange.

To be eligible for a return, the product must be:

 

• Unused, in its original condition, and in the original packaging.

• Accompanied by the original proof of purchase (receipt or order confirmation).

 

Non-Returnable Items:

 

Digital products (eBooks, software downloads).

Perishable goods (e.g., food, drink).

Custom-made or personalized items.

 

How to Initiate a Return:

 

Contact our Customer Support at info@superpow.co.uk with your order number and reason for return. We will provide you with a return authorisation and the return shipping address. Please note that return shipping costs are the responsibility of the customer unless the product is defective.

 

Refunds:

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

 

Exchanges:

 

We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at info@superpow.co.uk.

 

2. Cancellation and Refund Policy for Subscription Services

 

Subscription Cancellation:

 

You can cancel your subscription at any time. Cancellation requests must be made at least 48 hours before your next billing date to avoid being charged for the next cycle.

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To cancel, please contact Customer Support at info@superpow.co.uk.

 

Refunds for Subscription Services:

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Membership Subscriptions: No refunds are provided for membership subscriptions once the billing cycle has started. Your membership subscription will be fulfilled until the end of the current billing period.

 

Failed Payments:

 

If a payment fails, your subscription may be paused. You will be notified and given a 7-day grace period to update your payment method. If payment is not received your subscription may be terminated.

 

3. Exceptions and Special Cases

 

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days of receipt. We will arrange for a replacement or provide a full refund, including shipping costs.

 

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@superpow.co.uk.

 

Contact Us

 

If you have any questions or need assistance with your return or refund, please reach out to our Customer Support team:

 

SuperPow
020 3935 4910
info@superpow.co.uk

 

Privacy Policy

 

At SuperPow ("we," "us," or "our"), we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.superpow.co.uk (the "Site") and make purchases from our online shop.

 

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

 

1. Information We Collect

 

We collect personal information when you interact with our Site, make purchases, create an account, or sign up for newsletters or promotions. The information we may collect may include (but not limited to):

 

A. Personal Identification Information

• Name

• Email Address

• Phone Number

• Billing and Shipping Address

• Payment Information (credit/debit card numbers, billing address, etc.)

• Account login credentials (username and password)

 

B. Non-Personal Identification Information

• IP Address

• Browser Type and Version

• Operating System

• Referral Source

• Device Information

• Pages Visited and Time Spent on the Site

• Cookies and Tracking Technologies (see Section 4 for more details)

 

C. Payment Information

• When you make a purchase, we use third-party payment processors (such as [Payment Gateway Provider, e.g., Stripe, PayPal]) to handle your payment information securely. We do not store your full payment information on our servers.

 

2. How We Use Your Information

 

We use the information we collect to provide, improve, and personalize your experience with us. Specifically, we may use your personal information for the following purposes:

 

• To Process Orders: To fulfil your orders, including processing payments, shipping, and providing order updates.

• To Communicate with You: To send order confirmations, shipping updates, customer service messages, and promotional offers.

• To Improve Our Services: To analyse usage trends, enhance website functionality, and improve our products and services.

• To Create an Account: If you create an account, we use your information to manage your profile, preferences, and purchase history.

• To Send Marketing Communications: If you opt in, we may send newsletters, promotional emails, and special offers. You can opt-out at any time by unsubscribing through the email links or by contacting us directly.

 

3. How We Protect Your Information

 

We use a variety of security measures to safeguard your personal information:

 

• Encryption: All sensitive payment information is transmitted securely via SSL (Secure Socket Layer) encryption.

• Access Control: We limit access to personal information to authorized personnel only.

• Secure Servers: We store your personal data on secure servers with industry-standard security protocols.

• Despite our efforts, no security system is 100% secure, and we cannot guarantee the absolute security of your information. However, we take all reasonable precautions to protect your data.

 

4. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to enhance your browsing experience on our Site. Cookies are small files stored on your device that allow us to remember your preferences, keep you logged in, and provide personalized content and advertisements.

 

You can adjust your browser settings to refuse cookies or to alert you when cookies are being used. However, disabling cookies may impact your ability to use certain features of the Site.

 

Types of Cookies We Use:

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• Essential Cookies: Necessary for the functionality of our Site (e.g., cart functionality, login).

• Performance Cookies: Used to analyse site traffic and performance.

• Functional Cookies: Allow us to remember your preferences (e.g., language, region).

• Advertising Cookies: Used to deliver personalized ads based on your interests.

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5. How We Share Your Information

 

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following categories of service providers and partners in order to fulfil the services we offer:

 

• Payment Processors: We may share your payment information with third-party payment providers to process transactions securely.

• Shipping Partners: To deliver products, we may share your shipping information with delivery services (e.g., USPS, UPS, FedEx).

• Marketing Partners: With your consent, we may share information with marketing partners for advertising or promotional purposes.

• Legal and Compliance Obligations: We may disclose your information to comply with legal obligations, respond to legal requests, protect our rights, or prevent fraud.

 

6. Your Data Protection Rights

 

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

 

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Correct: You may update or correct any inaccurate or incomplete personal data.

• Right to Delete: You can request that we delete your personal data, subject to applicable laws and limitations.

• Right to Object or Restrict Processing: You can object to certain processing of your personal data or request limitations on how it is processed.

• Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.

 

To exercise any of these rights, please contact us at info@superpow.co.uk. We may ask you to verify your identity before fulfilling your request.

 

7. Third-Party Links

 

Our Site may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

 

8. Children’s Privacy

 

Our Site is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under the age of 16, we will take steps to delete that information as soon as possible.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

 

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

 

SuperPow
020 3935 4910
info@superpow.co.uk

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Accessibility Statement

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This is an accessibility statement from SuperPow.

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1. Measures to support accessibility

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SuperPow takes the following measures to ensure accessibility of SuperPow:

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• Include accessibility throughout our internal policies.

• Appoint an accessibility officer and/or ombudsperson.

• Provide continual accessibility training for our staff.

• Assign clear accessibility goals and responsibilities.

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2. Conformance status

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The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. SuperPow is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

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3. Feedback

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We welcome your feedback on the accessibility of SuperPow. Please let us know if you encounter accessibility barriers on SuperPow:

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SuperPow

020 3935 4910

info@superpow.co.uk

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